Returns & Exchanges

Print-on-Demand Policy

Die Lustris operates on a print-on-demand model. Each piece is custom-made for you after you place your order. This sustainable approach means we create only what is ordered, reducing waste and environmental impact.

Because each item is made specifically for you, we cannot accept returns for:

• Change of mind or style preference
• Incorrect size selection
• Color expectations that differ from product images
• General dissatisfaction with the product (excluding defects)

We strongly encourage you to review all product details, size charts, and measurements carefully before completing your purchase.

Defects, Misprints, and Damage

We are committed to delivering high-quality products. If your item arrives with a manufacturing defect, misprint, printing error, or shipping damage, we will replace it at no cost to you.

Reporting Period: You must report defects or damage within 30 days of delivery.

To report an issue, contact us with:

• Your order number
• Clear photos showing the defect, misprint, or damage
• A brief description of the issue

We will review your claim within 2-3 business days. If approved, we will send you a replacement item at no charge. You will not be required to return the defective item unless we specifically request it.

Examples of Covered Issues

We will replace items for the following issues:

• Printing defects (faded, smudged, misaligned, or incomplete prints)
• Manufacturing defects (incorrect stitching, holes, unraveling seams)
• Wrong item shipped (incorrect product, size, or color)
• Damage during shipping (torn, stained, or otherwise damaged packaging and product)
• Missing items from your order

Sizing Guidance

To ensure the best fit, please carefully review our size charts before ordering. Each product page includes detailed measurements for chest width, length, and sleeve length.

Size exchanges are not available due to the print-on-demand nature of our products. We recommend measuring a garment you currently own and comparing it to our size charts.

If you are unsure about sizing, please contact us before placing your order, and we'll help you choose the right size.

Processing Time

Replacement orders for approved defect claims are processed with the same care as new orders. Processing typically takes 3-7 business days, after which you'll receive tracking information.

Lost or Stolen Packages

Once your order has been shipped and tracking shows delivery, Die Lustris is not responsible for lost, stolen, or missing packages. We recommend:

• Using a secure delivery location
• Tracking your shipment and being available to receive it
• Contacting the shipping carrier if a package is marked as delivered but you haven't received it

If tracking shows your package was not delivered or is lost in transit, please contact us and we will work with you and the carrier to resolve the issue.

Contact Us

For all returns, exchanges, and defect claims, please contact us with your order number and issue details. We're here to ensure you're satisfied with your Die Lustris piece.